Privacy Policy

Last Updated: 16 Feb 2026
Website: https://wirraldecking.co.uk
Company: Wirral Decking Company

Wirral Decking Company (“we”, “us”, “our”) is committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, store and protect your personal data when you visit our website, contact us, or submit your information through Facebook (Meta) Lead Ads or other enquiry forms.

We comply with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

1. Who We Are

Wirral Decking Company provides composite and timber decking installation and replacement services across Wirral, Liverpool, Birkenhead, Cheshire, Merseyside and North Wales.

2. What Information We Collect

We may collect and process the following personal data:

Information You Provide Directly

  • Name

  • Email address

  • Phone number

  • Address or postcode

  • Details about your decking project

  • Any other information you provide in enquiry forms

This information may be collected when:

  • You complete a contact form on our website

  • You submit a Facebook (Meta) Lead Form

  • You call, email or message us

  • You request a quote or site visit

Information Collected Automatically

When you visit our website, we may collect:

  • IP address

  • Browser type and version

  • Pages visited

  • Time and date of visit

  • Referring website

This data may be collected using cookies and similar technologies.

3. How We Use Your Information

We use your personal data to:

  • Respond to enquiries

  • Provide quotations and estimates

  • Arrange site visits

  • Deliver our decking installation services

  • Communicate regarding your project

  • Improve our website and marketing

  • Comply with legal obligations

If you submit your information through a Facebook Lead Ad, we will use your data only to contact you regarding your decking enquiry or related services.

We do not sell or rent your personal data to third parties.

4. Lawful Basis for Processing

Under UK GDPR, we rely on the following lawful bases:

  • Consent – when you submit an enquiry or opt in via Facebook Lead Ads

  • Contract – to provide services you request

  • Legitimate Interest – to respond to enquiries and improve our services

  • Legal Obligation – where required by law

5. Marketing Communications

If you contact us for a quote, we may follow up regarding your enquiry.

We will only send marketing emails or promotional messages where:

  • You have given consent, or

  • It relates directly to a service you have enquired about

You can request to stop receiving communications at any time by contacting us.

6. Sharing Your Information

We may share your information with trusted third parties where necessary, including:

  • Facebook (Meta Platforms Inc.) for advertising and lead generation

  • Website hosting providers

  • Email service providers

  • Accounting or professional advisers

  • Subcontractors where required to deliver your project

All third parties are required to respect the security of your personal data and process it lawfully.

7. Data Storage and Security

We take appropriate technical and organisational measures to protect your personal data from unauthorised access, loss or misuse.

Your data may be stored:

  • On secure email systems

  • Within CRM or project management systems

  • On secure cloud storage platforms

We retain personal data only for as long as necessary to fulfil the purpose for which it was collected, including legal and accounting requirements.

8. Your Data Protection Rights

Under UK GDPR, you have the right to:

  • Access the personal data we hold about you

  • Request correction of inaccurate information

  • Request deletion of your data

  • Restrict processing

  • Object to processing

  • Request transfer of your data

  • Withdraw consent at any time

To exercise any of these rights, please contact us using the details above.

You also have the right to lodge a complaint with the Information Commissioner’s Office (ICO):
https://www.ico.org.uk

9. Cookies

Our website may use cookies to improve user experience and analyse website traffic.

You can control or disable cookies through your browser settings.

If we use Facebook Pixel or similar tracking tools for advertising, these may collect anonymised browsing behaviour for ad performance and retargeting purposes.

10. Third-Party Links

Our website may contain links to external websites. We are not responsible for the privacy practices of other websites and encourage you to read their privacy policies.

11. Changes to This Policy

We may update this Privacy Policy from time to time. Any updates will be posted on this page with a revised effective date.